Purchase rules

I. Concepts

1. Data controller and websites https://www.shapropharma.eu/ the operator (hereinafter - the Data Controller) is Shapropharma UAB, company code 306379268, registered office address Sandėlių st. 30, LT- 95107 Klaipėda, Republic of Lithuania, e-mail address - info@shapropharma.eu .
2. Buyer - an active natural or legal person who has purchased Goods in the online store https://www.shapropharma.eu/ .
3. Parties - Buyer and Seller together.
4. https://www.shapropharma.eu/ – online store at https://www.shapropharma.eu/
5. Personal data - any information related to a natural person - a data subject whose identity is known or can be directly or indirectly determined using data such as a personal code, one or more physical, physiological, psychological, economic, cultural or social characteristics characteristic of a person signs
6. Product - everything sold in the online store https://www.shapropharma.eu/. The terms "goods" and "goods" used separately in the Rules mean both singular and plural.
7. The rules for the purchase and sale of goods (hereinafter - the Rules) regulate the rights and obligations of the Buyer and the Seller, the prices of the Goods, the payment procedure, deadlines, delivery, return and exchange of the Goods, responsibilities.
8. Privacy policy – ​​a document approved by the Seller, which provides for the basic rules for the collection, storage, processing and storage of Personal data using enerjiproduktai.lt.
   
   II. General provisions
   
9. These Rules for the purchase and sale of goods, upon their approval by the Buyer (after familiarizing themselves with the Rules and ticking the box next to the statement "I have familiarized myself with the purchase rules of https://www.shapropharma.eu/ and I agree with them"), are a binding legal document for the Parties, which determine the Buyer's and the rights and obligations of the Seller, the conditions for purchasing and paying for the Goods, the procedure for the delivery and return of the Goods, the responsibility of the Parties and other provisions related to the purchase and sale of Goods in the online store.
10. The seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts.
11. By approving the Rules, the Buyer confirms that he has the right to purchase Goods in the https://www.shapropharma.eu/ online store.
12. We also inform you that these Rules may be changed in the event of changes in legal regulations. Every time you order Goods, we recommend reviewing the Rules so that the Buyer is sure that he fully understands the conditions under which the order will be made in a specific case.  
13. The Buyer must familiarize himself with the Privacy Policy approved by the Seller. The Buyer expresses consent or disagreement with specific ways of using the Buyer's Personal Data in accordance with the procedure provided for in the Privacy Policy. 
14. If the Seller has the right or obligation to provide documents or information to the Buyer by e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer .
    
    III. Privacy Policy
    
    
15. UAB "Shapropharma", while conducting electronic Commerce, is guided by the Law of the Republic of Lithuania on the Legal Protection of Personal Data, the General Data Protection Regulation (EU) 2016/679 and other legal acts that determine the processing, compliance and implementation of Personal Data.
16. The Privacy Policy is an integral part of the Rules.
    
    IV. Goods
    
    
17. Product images presented in the online store are illustrative in nature. Despite the fact that the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
18. The packaging of the goods may differ from the one shown in the images in the online store.
19. All Goods presented in the online store are available to the Buyer. In the event that the ordered Product is no longer available, the Buyer is immediately informed about this by e-mail or other means (call and/or SMS message) and the execution of the order for such Product is terminated. 
20. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the Product(s) to be purchased and creating a shopping cart, clicks on the "Order" link and when the Seller contacts the Buyer by phone or e-mail. by mail, confirms the order by sending a letter by e-mail by mail about the order confirmation.
21. Each purchase-sale contract concluded between the Buyer and the Seller is registered and stored in the database of the online store.
    
    V. Buyer's rights
    
    
22. The buyer has the right to get acquainted with his personal data and the right to demand the correction of incorrect, incomplete, inaccurate personal data by writing an e-mail to email info@shapropharma.eu . In this case, the Seller must implement the buyer's request immediately (within 1-2 working days).
23. The Buyer, having purchased the Product from the https://www.shapropharma.eu/ online store, may withdraw from the Goods purchase - sale agreement concluded with the Seller by notifying the Seller in writing and only with the Seller's consent.
    
    VI. Obligations of the buyer
24. The Buyer must pay for the Goods and accept them in accordance with the procedure established by these Rules.
25. If the data provided in the Buyer's order form changes, he must immediately inform the Seller about them.
26. The buyer, using the https://www.shapropharma.eu/ online store, undertakes to comply with these Rules, other conditions clearly indicated in the online store and not to violate the laws of the Republic of Lithuania.
27. Before using the food or storing it, the Buyer must carefully read the information provided on the Product's packaging or together with the Product and follow the described conditions for storing and storing such food.
    
    VII. Seller's rights
    
28. The Seller has the right, at his discretion, to set the minimum size of the Goods Basket, that is, the minimum amount, upon reaching which the Buyer's order will be executed. The size of this amount can be seen when viewing the Shopping Cart.
29. If the Buyer attempts to harm the stability and security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his access to the online store or, in exceptional cases, cancel the Buyer's registration.
30. In the event of important circumstances, the Seller may temporarily or completely terminate the online store without notifying the Buyer in advance.
31. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer does not pay for the Goods after choosing to pay by bank transfer.
32. The Seller can carry out various types of marketing promotions and, with the prior consent of the Buyers, inform them about these promotions by sending information to the contacts specified by the Buyers. The seller also has the right to change the conditions of the marketing promotions in question at any time unilaterally, without separate notice, and to terminate promotions that have already started.
33. If the Seller is unable to fulfill the order on time and properly due to important reasons, he reserves the right to change the terms and time of delivery, or to cancel the order by immediately informing the Buyer and returning the payment.
    
    VIII. Obligations of the seller
    
34. The Seller undertakes to enable the Buyer to use the services provided by the online store https://www.shapropharma.eu/ under the conditions set out in these Rules and the online store.
35. The Seller undertakes to respect the Buyer's privacy right to his personal information, that is, to process the Personal Data specified by the Buyer in accordance with the procedure established by the legal acts of the Republic of Lithuania.
36. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the specified conditions.
37. If the Seller is unable to deliver the ordered Product to the Buyer due to important circumstances, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) days.
    
    IX. Product prices, payment procedure and terms
    
38. The prices of goods in the online store and in the formed order are indicated in euros with VAT.
39. The price of the Goods cannot change after the Seller has confirmed the order, except in cases where the price of the Goods has changed due to a technical error in the information systems or other objective reasons beyond the Seller's control. If in this case the Buyer does not agree to purchase the Product at the new price, the Buyer may cancel the order by informing the Seller about this within 2 (two) working days. Upon cancellation of the order in accordance with the procedure provided for in this point, all amounts paid by the Buyer are returned to the Buyer.
40. The Buyer pays for the Goods in one of the following ways:
41. Using electronic banking;
42. After using the gift voucher;
43. When making a bank transfer.
44. All payments must be made in advance. The preparation of the order begins only after receiving the full amount for the ordered Product(s).
45. The Seller reserves the right to require the Buyer to sign the Goods Order Agreement.
46. VAT invoices contain the selected Goods, their quantity, granted discounts, the final price of the Goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
    
    X. Delivery of goods
    
47. When ordering the Goods, the Buyer can choose the method of delivery of the Goods, that is, use the Goods delivery service provided by the Seller or the Seller's Goods pick-up point.
    
    XI. Delivery of goods to the address specified by the Buyer:
    
48. The buyer, who has chosen the Goods delivery service during the order, undertakes to indicate the exact place of delivery of the Goods.
49. The buyer undertakes to accept the goods himself. In the event that he cannot accept the Goods himself, and the Goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to the wrong entity.
50. The goods are delivered by the Seller or his authorized representative.
51. The delivery price depends on the delivery method chosen by the Buyer.
52. The ordered Goods must be picked up no later than 10 working days, counted from the moment of receiving confirmation from the Seller that the order is ready. If the Buyer does not collect the Goods on time, the Seller reserves the right to terminate the order without notice and return the payment.
53. The goods can only be collected by the person who placed the order or the person indicated at the time of placing the order. 
54. The Seller provides the Goods to the Buyer in accordance with the terms specified in the Product Descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary Goods in stock, and the Buyer is informed of the shortage of the Goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the Goods.
55. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the Goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
56. During the delivery of the goods to the Buyer, the Buyer must, together with the Seller or his authorized representative, check the condition and completeness of the shipment and the Product(s) and sign the shipment transfer - acceptance document. After the Buyer signs the consignment transfer-acceptance document, it is considered that the consignment is delivered in a suitable condition, there are no damage to the Goods, the origin of which cannot be attributed to a factory defect, and there are no inconsistencies in the Product(s) assembly (such as can be determined during the external inspection of the Goods). Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Product(s) is damaged and/or the Product(s) is not properly assembled, the Buyer must note this in the shipment transfer - acceptance document.
    
    XII. Return and exchange of goods
    
    
57. Goods purchased at https://www.shapropharma.eu/ are returned and/or exchanged in accordance with Articles 6.362 and 6.363 of the Civil Code of the Republic of Lithuania, as well as the Government of the Republic of Lithuania of 2014. July 22 "Retail Trade Rules" approved by Resolution No. 738.
58. Good quality food items are non-exchangeable and non-refundable.
59. Discolored chocolate is not considered a product defect. These changes are caused by the natural substances contained in chocolate.
60. The product is not considered to be of poor quality if minor packaging or transportation damage can be observed on it.
61. The product to be returned must not have expired.
62. The Seller has the right to refuse to accept the Goods returned or exchanged by the Buyer if it is determined that the Goods are damaged, the labels are removed and/or damaged, the protective film is torn off, the packaging is damaged, etc. and/or the Goods have been used.
63. The Seller is not responsible for the deterioration of the quality of the Goods, if the Buyer or the persons to whom the Buyer transferred the Goods violated the rules of transportation, storage, use and/or storage of the Goods, as well as if there are visible defects in the packaging of the Goods and other external defects not discussed in writing during the handing over of the Goods, or Deterioration of the quality of the Goods is due to the actions of the Buyer or other persons to whom the Buyer has transferred the Goods.
64. In all cases, money for returned goods is transferred by payment order and only to the payer's bank account.
    
    XIII. Responsibility
65. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate Personal Data, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses suffered by the Buyer.
66. The buyer is responsible for the actions taken while using this online store.
67. After registering, the Buyer is responsible for transferring his login data to third parties. If the services provided by UAB "Shapropharma" are used by a third person who has connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer.
68. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
69. If the Seller's online store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
    
    XIV. Exchange of information
    
70. The Seller sends all notifications to the e-mail address provided by the Buyer in accordance with the procedure provided for in the Rules.
71. The Buyer sends all messages and questions using the means of communication specified in the Seller's online store.
72. The term used in the rules "in writing" includes e-mails.
    
    XV. Final provisions
    
    
73. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
74. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
75. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved according to the procedure established by the laws of the Republic of Lithuania, according to the location of the Seller's headquarters.
76. The Buyer has no right to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or persons without the written consent of the Seller.
77. In the event that the Buyer does not agree with the response to the Buyer's written claim prepared by the Seller and transmitted to enerjiojproduktai.lt, the Buyer (natural person, consumer) can submit his request/complaint regarding the Product purchased from the Seller at https://www.shapropharma.eu/ to the State Consumer rights protection service (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (also the State Consumer Rights for territorial units of the security service in counties) - whether to fill out the application form on the EGS platform https://ec.europa.eu/odr/.